Shipping & delivery

Last updated: 24 October 2026

This page explains delivery from The Cuddly Cub. Checkout is the authoritative source for destinations, methods, charges and current estimates.

Order processing

Orders are prepared on business days after payment is authorised. Public holidays, high-volume periods, address checks and personalised/pre-order items may add time. We will contact you if a material delay becomes known.

Delivery estimates

Any dispatch or arrival date is an estimate unless we clearly agree a guaranteed service. Tracking is provided when supported by the carrier. Please allow the carrier’s stated investigation period before a parcel can be treated as lost.

Address accuracy

Check the recipient name, street, unit number, postcode and country before paying. Contact us immediately after ordering if something is wrong; we cannot promise a change after processing begins. Re-delivery costs caused by an incorrect or inaccessible address may be charged where the law permits.

International orders

Cross-border parcels may undergo customs processing. Unless checkout states that duties and taxes are prepaid, the recipient may have to pay lawful import charges. Refusing such charges does not automatically remove costs already incurred, subject to mandatory consumer rights.

Damage, loss or missing items

Photograph the outer packaging, label and product and contact us promptly with your order number. Do not discard packaging until we confirm whether the carrier needs it. Your statutory rights remain unaffected.

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